Data & Privacy

ku90 Privacy Policy

Your privacy matters to us. This policy explains exactly what data ku90 collects, why we collect it, how we use it, and the rights you have over your personal information as a player in Bangladesh.

Last updated: January 2025

How ku90 Protects Your Privacy

Before you read the full policy, here's a plain-language summary of the six core privacy commitments ku90 makes to every player on the platform.

Your Data Is Never Sold

ku90 does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. Your data stays within the ku90 ecosystem and is used only to provide and improve the service you signed up for.

256-Bit SSL Encryption

Every piece of data you send to or receive from ku90 is protected by 256-bit SSL encryption — the same standard used by major banks. Whether you're depositing via bKash or checking your balance, your connection is always secure.

You Control Your Data

You have the right to access, correct, or request deletion of your personal data at any time. Just contact our support team and we'll handle your request promptly. ku90 respects your right to know what we hold and why.

Minimal Data Collection

ku90 only collects the data that is genuinely necessary to provide the platform, process payments, verify identity, and comply with legal obligations. We don't collect data for the sake of it — every data point has a clear purpose.

Clear Retention Periods

ku90 keeps your data only for as long as it is needed. Once the purpose for which data was collected has been fulfilled and any legal retention requirements have been met, your data is securely deleted from our systems.

Transparent Updates

When this Privacy Policy changes in a meaningful way, ku90 will notify registered players via email or an in-platform notification before the changes take effect. You'll always know what's changing and why before it happens.

1 Introduction

ku90 ("we", "us", "our") is committed to protecting the privacy of every player who uses our platform. This Privacy Policy explains how ku90 collects, uses, stores, and protects your personal data when you register, deposit, play games, or interact with any part of the ku90 platform at ku90.app.

This policy applies to all users of ku90, including registered players, visitors to the website, and anyone who contacts our support team. By registering an account or using the ku90 platform, you confirm that you have read and understood this Privacy Policy and consent to the collection and use of your data as described here.

This Privacy Policy should be read alongside our Terms and Conditions and Responsible Gaming Policy. Together, these documents form the complete agreement between you and ku90 regarding your use of the platform.

If you have any questions about this Privacy Policy or how ku90 handles your personal data, please contact us at [email protected] before using the platform.

2 Data We Collect

ku90 collects only the personal data that is necessary to provide the platform, process transactions, verify identity, and comply with applicable legal and regulatory obligations. The following table summarises the categories of data we collect and the purpose for each:

Data Category Examples Purpose
Identity Data Full name, date of birth, national ID number Account registration, age verification
Contact Data Mobile number, email address Account communication, support, notifications
Financial Data bKash/Nagad account number, transaction history Processing deposits and withdrawals
Technical Data IP address, device type, browser, OS Security, fraud prevention, platform optimisation
Usage Data Games played, bets placed, session duration Responsible gaming monitoring, service improvement
Communications Data Support chat logs, email correspondence Customer support, dispute resolution

ku90 does not collect any sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law or with your explicit consent.

3 How We Collect Your Data

ku90 collects your personal data through the following channels:

  • Direct interactions: When you register an account, make a deposit, place a bet, contact support, or update your profile, you provide data directly to ku90.
  • Automated technologies: When you visit the ku90 website or use the mobile app, we automatically collect technical and usage data through cookies, server logs, and similar tracking technologies.
  • Third-party sources: We may receive data about you from payment processors such as bKash and Nagad, identity verification providers, and fraud prevention services. This data is used solely to verify your identity and process transactions securely.
  • KYC verification: When you request a withdrawal above a certain threshold, ku90 may request identity documents such as a national ID card or passport. These documents are processed securely and used only for verification purposes.

4 How We Use Your Data

ku90 uses your personal data for the following purposes. We only process your data where we have a lawful basis to do so, which includes your consent, the performance of our contract with you, compliance with legal obligations, and our legitimate business interests.

  • To create and manage your ku90 account and verify your identity.
  • To process deposits and withdrawals via bKash and Nagad.
  • To provide access to all games and features on the ku90 platform.
  • To send you important account notifications, including transaction confirmations and security alerts.
  • To send you promotional offers and bonus notifications, where you have opted in to receive marketing communications.
  • To monitor your gaming activity for responsible gaming purposes and to apply any limits or restrictions you have requested.
  • To detect and prevent fraud, money laundering, and other illegal activity on the platform.
  • To comply with applicable legal and regulatory obligations, including anti-money laundering (AML) requirements.
  • To improve the ku90 platform, including fixing bugs, optimising performance, and developing new features.
  • To respond to your support queries and resolve any disputes.
You can opt out of marketing communications from ku90 at any time by contacting our support team or using the unsubscribe link in any marketing email. Opting out of marketing will not affect your ability to use the platform or receive essential account notifications.

5 Sharing Your Data

ku90 does not sell your personal data to any third party. We may share your data with the following categories of third parties only where necessary and for the specific purposes described:

  • Payment processors: bKash and Nagad receive the financial data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and are bound by strict data security obligations.
  • Identity verification providers: Where required for KYC compliance, we share identity data with trusted verification service providers. These providers are contractually bound to use your data only for verification purposes.
  • Game providers: Game providers such as Ezugi may receive limited technical data (such as a player ID) necessary to deliver their games on the ku90 platform. They do not receive your full personal profile.
  • Regulatory and law enforcement authorities: ku90 may be required by law to disclose your personal data to regulatory bodies, law enforcement agencies, or courts. We will only do so where legally required and will notify you where permitted by law.
  • Fraud prevention services: We share technical and usage data with fraud prevention providers to protect the platform and all players from fraudulent activity.

All third parties with whom ku90 shares data are required to handle your information securely and in accordance with applicable data protection laws. ku90 does not permit third parties to use your data for their own marketing purposes.

6 Cookies and Tracking Technologies

ku90 uses cookies and similar tracking technologies on our website and mobile app. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and understand how you use the platform.

We use the following types of cookies on ku90:

  • Essential cookies: These are necessary for the platform to function. They enable you to log in, navigate between pages, and use core features. You cannot opt out of essential cookies.
  • Analytics cookies: These help us understand how players use ku90, which pages are most popular, and where users encounter problems. This data is used in aggregate and does not identify you personally.
  • Preference cookies: These remember your settings and preferences, such as your preferred language or display options, so you don't have to set them every time you visit.
  • Security cookies: These help us detect and prevent fraudulent activity, including identifying unusual login patterns or suspicious betting behaviour.
You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the ku90 platform. Essential cookies cannot be disabled as they are required for the platform to operate.

7 Data Security

ku90 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, alteration, or disclosure. These measures include:

  • 256-bit SSL encryption for all data transmitted between your device and the ku90 platform.
  • Encrypted storage of all sensitive personal and financial data on our servers.
  • Strict access controls ensuring that only authorised ku90 staff can access personal data, and only to the extent necessary for their role.
  • Regular security audits and penetration testing of the ku90 platform and infrastructure.
  • Two-factor authentication options for player accounts to add an extra layer of login security.
  • Continuous monitoring of our systems for suspicious activity or potential security breaches.

While ku90 takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, ku90 will notify affected players as required by applicable law.

8 Data Retention

ku90 retains your personal data only for as long as it is necessary for the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

  • Account data: Retained for the duration of your account and for up to 5 years after account closure, as required for legal and regulatory compliance.
  • Financial transaction data: Retained for a minimum of 5 years after the transaction date, in accordance with anti-money laundering regulations.
  • KYC and identity documents: Retained for the duration of your account and for up to 5 years after closure.
  • Support communications: Retained for up to 3 years after the last interaction, for dispute resolution purposes.
  • Technical and usage data: Retained for up to 2 years, after which it is anonymised or deleted.

When your data is no longer required, ku90 will securely delete or anonymise it so that it can no longer be associated with you as an individual.

9 Your Privacy Rights

As a ku90 player, you have the following rights regarding your personal data. To exercise any of these rights, please contact our support team at [email protected]. We will respond to all requests within 30 days.

Right to Access

Request a copy of all personal data ku90 holds about you, along with information about how it is used.

Right to Rectification

Request correction of any inaccurate or incomplete personal data we hold about you.

Right to Erasure

Request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to legal retention requirements.

Right to Object

Object to the processing of your data for direct marketing purposes at any time, with immediate effect.

Right to Portability

Request a copy of your data in a structured, machine-readable format that you can transfer to another service.

Right to Restriction

Request that ku90 restricts the processing of your data in certain circumstances, such as while a dispute is being resolved.

10 Minors and Child Protection

ku90 is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register on ku90 or attempt to use the platform in any way.

If ku90 becomes aware that personal data has been collected from a person under the age of 18, we will immediately suspend the associated account, delete the data, and take appropriate action in accordance with our Responsible Gaming Policy.

If you are a parent or guardian and believe that your child has registered on ku90, please contact us immediately at [email protected] and we will investigate and take action without delay.

11 Changes to This Privacy Policy

ku90 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. When we make significant changes, we will update the "Last Updated" date at the top of this page and notify registered players via email or an in-platform notification before the changes take effect.

Your continued use of the ku90 platform after any changes to this Privacy Policy have been published and communicated constitutes your acceptance of the updated policy. We encourage you to review this page periodically to stay informed about how ku90 protects your privacy.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ku90 handles your personal data, please get in touch with our team. We take all privacy enquiries seriously and aim to respond within 5 business days.

ku90 is committed to resolving all privacy concerns fairly and transparently. If you are not satisfied with our response to your privacy request, you have the right to escalate your complaint through our formal complaints procedure — details are available from our support team.
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Your Privacy Is Safe With ku90

Play with confidence knowing that ku90 keeps your data secure, never sells your information, and gives you full control over your privacy. Ready to get started?

18+ only  |  Play responsibly  |  Responsible Gaming